RETURN and REFUND

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.

Shipping return cost: 

Shipping return cost is free.

To start a return, you can contact us at info@vitamins-supplements.eu. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@vitamins-supplements.eu.

The right to wihdraw from this contract

You have the right to withdraw from this contract within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from the date on which you came into possession of the item or in which a third party other than the carrier and indicated by you came into possession of the item.

To exercise the right to withdraw from the contract, you must inform the shop Vitamins-Supplements.eu (Dako Logistics Europe SRL Bd. Dacia 10 ap.3, 610106 Piatra Neamt, Romania info@vitamins-supplements,eu, tel. +40731731713) about your decision to withdraw from of this contract by way of an unambiguous statement (for example, a letter sent by post or e-mail). You can use the withdrawal form, but it is not mandatory.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as result of such reimbursement. 

WITHDRAWAL FROM CONTRACT

 (Complete and return this form only if you wish to withdraw from the contract.)

 

Withdrawal Form Model:

To: Dako Logistics Europe SRL, Bd. Dacia 10 bl.10 , ap.3, 610106 Piatra Neamt, Romania info@vitamins-supplements.eu

SUBJECT: Withdrawal from Contract for (write name of goods from the invoice):

Invoice number:

Date of order:

Reason of contract withdrawal (optional):

Name and surname of the buyer:

Address of buyer:

Signature (only if you are sending the form by post):

Date: